Gmail Emails not being received

  • Unknown's avatar
    nchusoccer · Member ·

    My nonprofit has a Google Admin/Workspace account where we use Gmail for email and host our website and domain on WordPress Premium. A week ago we suddenly stopped receiving emails to our email accounts. Per Google the site is verified and Gmail activated. No changes were made prior and after some basic troubleshooting were are still without email. Can anyone offer ideas/support? Thanks!

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    aisajib · Member ·

    Hi there!

    It looks like you recently set up Email Forwarding on our side for your domain, which removed the DNS records connecting your domain to Google Workspace. It’s not possible to have an email service (like Google Workspace) and Email Forwarding both active at the same time, which is why your Google Workspace stopped working.

    If you’d like to remove the Email Forwarding and add the Google Workspace’s DNS records, please follow the instructions at the link below:

    WP
    Add Email to Your Domain » Add Email with an Existing Google Workspace Account
    in WordPress.com Support
    4 min read
    If you already have a Google Workspace account (formerly known as G Suite), follow these steps to connect it to your domain on WordPress.com. Set Up Google Workspace Automatically To configure Google Workspace, it’s necessary to add pieces of information called DNS records to your domain. These records ensure you can send and receive emails using your domain’s email address. Instead of

    Within 72 hours of adding the Google Workspace DNS records, your Google Workspace will resume working.

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