Go back to auto-renew for upgrade (domain)

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  sylviuspalmer · Member · Jan 9, 2013 at 7:43 pm

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  Change billing information.
  I turned of auto-renew for my domain upgrade, and I want to turn it back on, so that it will auto-renew using my credit card.
  The Domain Administration Support Page does not have directions for this, and, for “Change Contact Info” it leads me to a Contacts button that does not exist in domain admin.

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Jan 9, 2013 at 7:55 pm

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  I tagged this for Staff help. Please subscribe to the thread so you are notified when they respond.

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  sylviuspalmer · Member · Jan 10, 2013 at 2:47 pm

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  Thank you, timethief (an unforgettable moniker). I am subscribed to this thread.

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  zandyring · Staff · Jan 11, 2013 at 7:02 pm

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  Hi The Balsamean,

  I actually see that the upgrade (your domain registration and mapping) is with another user. That user will be able to log into their dashboard, then navigate to Store > My Upgrades and see this option. Although I’ve explained it here, I have also gone ahead and re-enabled it. The user can disable auto-renew from the same location.

  I hope that helps!

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  sylvabiota · Member · Jan 11, 2013 at 8:28 pm

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  Doh! I should have noticed that. I guess you saw that both IDs are admins on that site. (I own both IDs.)

  In any case, you accomplished what I sought, and I thank you very much!

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  zandyring · Staff · Jan 14, 2013 at 2:48 am

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  Happy to help!