GoCardless Plugin

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  pedrolfrias · Member · May 25, 2023 at 8:37 pm

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  Hi There. I need tech Support.

  The Go Cardless plugin sends the invoice out sending the status of the order CONCLUDED when the payment is submitted.

  Then sometimes it reverses to Awaiting payment and then, When Gocardless system gets payment confirmation it goes to concluded again.

  Is there any way to make the ORDER concluded only WHEN paynmet in Go careless is confirmed?

  I get invoices send out by my site and then I get no money.

  I want go careless plugin to ONLY make the ORDER concluded after GOCARDELSS sysments paysout to me, and NOT when it is sending the rescues to the bank.

  Can you help?

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

• 

  staff-totoro · Staff · May 26, 2023 at 12:54 am

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  Hi there,

  It sounds like you need help with the WooCommerce plugin but have landed on the support forum for WordPress.com sites instead.

  We don’t offer WooCommerce on WordPress.com (unless you are upgraded to our WordPress.com Business or eCommerce Plan) so we are not your best point of contact, but the good news is that help is available by contacting WooCommerce staff here:

  https://woocommerce.com/my-account/create-a-ticket

  Thanks!