Goldberg Estate Planning Website

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  goldbergeplaw · Member · Aug 7, 2017 at 7:38 pm

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  We lost our password and username information when we updated our computers, and have not been able to sign in to our wordpress account to edit the website since. We will gladly pay for a membership but we want to be sure we will be able to regain access to our company site – http://www.goldbergestateplanning.com We do not have any of the information asked for in the help articles as we have had this website for many years.

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Aug 7, 2017 at 7:41 pm

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  goldbergestateplanning.com is hosted by Colo4
  Name Servers:
  ns1.asoshared.com
  ns2.asoshared.com

  Domain Information
  Domain:
  goldbergestateplanning.com
  Registrar:
  Tucows Domains Inc.
  Registration Date:
  2009-09-03
  Expiration Date:
  2021-09-03
  Updated Date:
  2016-08-05
  Status:
  clientTransferProhibited
  clientUpdateProhibited
  Name Servers:
  ns1.asmallorange.com
  ns2.asmallorange.com

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  timethief · Member · Aug 7, 2017 at 7:42 pm

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  That site is not on our WordPress.COM servers. You are posting to the wrong support forum to get support for it. Also be aware of who the web host is for your site and contact them directly for any hosting issues.

  This is wordpress.COM support. We do not provide support for local installs of wordpress.ORG software, or for wordpress.ORG software installs on paid hosting, linked to wordpress.COM accounts with the Jetpack plugin so they display on the My Sites wordpress.com account page.

  WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

  wordpress.org support
  The wordpress.ORG support forum is at http://wordpress.org/support. The wordpress.ORG login link is here https://login.wordpress.org/ If you do not have an account yet then click Create an account https://login.wordpress.org/register/ and if you have lost an account password click Lost password? https://login.wordpress.org/lostpassword/
  WordPress.org support docs are at https://codex.wordpress.org/Main_Page
  See also https://apps.wordpress.org/support/ for app support.

  Jetpack support
  Some Jetpack solutions are here http://jetpack.com/support/
  Others are in the Jetpack support forum at WordPress.org
  http://wordpress.org/support/plugin/jetpack
  However, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service