goldiesbrand.com is down

• 

  goldiesbrand1 · Member · May 3, 2022 at 4:49 pm

  • Copy link
  • Add topic to favorites

  Hello, my site is down. Trying to get it back up.

  I don’t have a site linked to this WordPress.com account

• 

  staff-blorbo · Staff · May 3, 2022 at 6:35 pm

  • Copy link

  Hello, I’m sorry to hear that you have trouble with your website. However, your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with WP Engine.

  To clear up any confusion, WordPress.com and WordPress.org are two different entities: https://wordpress.com/support/com-vs-org/

  WordPress.org has complete documentation for self-hosted/installed versions of WordPress.org at https://wordpress.org/support/ and support at https://wordpress.org/support/forums/

  With all that said, though, the error message is coming directly from Wp Engine, so in this case, I recommend that you reach out to them first: https://wpengine.com/support/