Good day, How to contact…

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  federicavisani · Member · Mar 30, 2016 at 2:06 pm

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  Good day,
  How to contact you please?
  Phone number?
  Also, I deleted my blog today, loosing ALL my subscriptions and getting stuck with a 60 days blocked domain transfer AND my blog is still visible on google????!!!
  WORDPRESS definitely sucks.
  Can you get back to me please?

  The blog I need help with is: (visible only to logged in users)

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  staff-zinnia · Staff · Mar 30, 2016 at 2:29 pm

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  Hi –

  WordPress.com support is online only, there is no phone number to call. If you are a free user, then you have come to the right place for support, the public forums. Here are the different ways that you can contact WordPress.com support:
  https://en.support.wordpress.com/help-support-options/
  Direct Link: https://wordpress.com/help/contact

  As a volunteer, I am unable to help you with the recovery of your expired domain. Can you please share the domain that has expired here for staff to view?

  I have tagged this thread ‘modlook’ for you notifying staff that you need help with your domain recovery. Please subscribe to the thread and they will contact you here.

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  staff-doublebassd · Staff · Mar 31, 2016 at 7:19 pm

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  Hi there,

  As mentioned above, we only provide online support, but I’d be happy to help in this thread!

  Also, I deleted my blog today, loosing ALL my subscriptions

  Did you mean to delete your blog?

  There were warnings and advice before deleting a site, as per policy, we can’t revert a site deletion for any reason.

  getting stuck with a 60 days blocked domain transfer

  What is the domain you are wanting to transfer? It is only possible to transfer a domain 60 days after the registration date. This 60 day lock is required by the Internet Corporation for Assigned Names and Numbers (ICANN) and cannot be waived:

  https://en.support.wordpress.com/transfer-domain-registration/

  AND my blog is still visible on google????!!!

  It can take 4-6 weeks for your results drop from the search engine. There is nothing we can do. You may request a Google remove a website from their index through the website removal request tool.

  https://en.support.wordpress.com/search-engines/

  WORDPRESS definitely sucks.

  Well, we definitely want to do what we can to address some of the issues that you are having. Let me know if you have any questions or if there is something I assist with.

  Thanks,

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  federicavisani · Member · Mar 31, 2016 at 9:10 pm

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  Hi there!
  Thank you very much for taking the time to write such a long and precise message.
  Today someone from your staff contacted me and helped me to solve all my problems…
  SO I should definitely kind of apologise ;) because even if if still think your system is very confused and not intuitive, I must say your customer service is amazing. Really.
  Thanks again and have a great day!

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  staff-doublebassd · Staff · Mar 31, 2016 at 9:24 pm

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  No worries! I am glad staff was able to help. Of course, if you have any questions, let us know.

  Cheers!