Google 2-step authenticator issue

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  makeabeat24 · Member · Dec 14, 2020 at 3:50 pm

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  Hello, I recently upgraded phones and my Google 2-step authenticator app was erased when I wiped the older phone. Now I cannot access my WP site. Help!

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  staartmees · Member · Dec 14, 2020 at 5:20 pm

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  That’s when you need the backup codes you received when you set up 2FA, https://wordpress.com/support/security/two-step-authentication/#if-you-lose-your-device

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  kokkieh · Staff · Dec 15, 2020 at 8:16 am

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  Hi there,

  What is the URL of the site you’re trying to access? The WordPress.com account you’re using to post here is seven years old, has never owned any sites with us, and has only been accessed a handful of times since it was created.

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  makeabeat24 · Member · Dec 15, 2020 at 12:45 pm

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  Hi,

  Yes, it seems I used an original username I created long ago since the login info was already saved through safari and my actual WP login info is different when I access my site through wp-login.php. Regardless, I got my answer from Steve on a different forum within 30mins. All I had to do was rename the wp-content/plugins folder to login and then re-enable 2FA to set a new code.

  Thanks!