Google 2-Step Verification – Can't log in, no backup codes
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I used to use the 2-step verification, but now I don’t have access to those codes. I also don’t have any backup codes. Can I please get an email sent to the associated account with a backup code? Please help, I really need to access my blog.
The account I’m having trouble with is https://timjohnsaar.wordpress.com/
The blog I need help with is: (visible only to logged in users)
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Staff should be able to do something about this. I’ve tagged this thread for their attention.
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Disable Two Step Authentication without Backup Codes > Fill out the form here https://wordpress.com/wp-login.php?action=recovery Then our account recovery team will get back to you by email so you can discuss the options in private.
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HI @ccsaar-
I see that you sent in a ticket to our account recovery team! They will help you there.
Cheers!
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I did send a request, but I’ve yet to hear back from anyone. Is something wrong with my request?
Tim
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No. There is a backlog. Staff work through all forum threads tagged for their attention and through all email support tickets in order of datestamps and timestamps – first posted first served, as would be expected.
How long it takes to clear the threads and support tickets depends on how many Happiness Engineers are working on them at any given point in time. It also depends on how complex the issues in each thread and ticket are are.
Don’t bump this thread because it’s not in your best interest to post to it after it has been tagged for Staff help. Don’t create a new thread and don’t send an email for support either.
When bloggers keep bumping any thread thinking they are going to get service from Staff more quickly they aren’t thinking straight because that moves the timestamps forward and it takes longer to get a response. The same is true if you email more than once the date moves forward and it takes longer to get help.
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Hi there,
As @timethief mentioned we’ve been backed for the past few weeks. So sorry about this. Please check your email reply with any further questions there.
Thank you all!
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