Google Apps plan

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  sallygibsonphotography · Member · Dec 28, 2015 at 3:49 pm

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  I purchased Google Apps and it should run for a year (expiry date shows as auto renew on 22 November 2016) but when I try and log in to check my emails I keep getting a message that says ‘Pardon the interruption your trial has ended’ I then click on Fix This and I’m directed to ‘Contact reseller to modify order’ which takes me back to WordPress but I can’t see that I’ve had a trial, I thought I’d purchased access for a year. What do I do now? How can I resolve this?

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  shottty · Member · Jan 4, 2016 at 7:59 pm

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  Experiencing the same issue and error messages. A response would be appreciated please, WordPress.

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  supernovia · Staff · Jan 5, 2016 at 3:57 am

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  Hi @sallygibsonphotography, which domain is giving you trouble? I checked the one I see on this account, and the Google Apps plan appears to be active.

  Edit: Ah, it looks like you chatted with us shortly after writing in here.

  For the record, any users with paid upgrades can chat or get private support here:
  http://en.support.wordpress.com/contact

  We’re able to help much more quickly there.

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  supernovia · Staff · Jan 5, 2016 at 4:01 am

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  @shottty, I’ve found and fixed the issue on your account.

  Again, if anyone else is having trouble along these lines, please get in touch here:
  http://en.support.wordpress.com/contact

  Cheers!