Google Authenticator

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  elmarriott · Member · Jun 6, 2013 at 10:47 pm

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  Having trouble with the google authenticator app on my phone. My phone restored itself recently deleting the app and now I cannot get into my account. I am at university and cannot find my backup codes, if I still have them they must be at home where I cannot access them. I tried filling in an account recovery form but have not had any response and do not know if it even sent due to an error message repeatedly appearing after filling it in. I have no idea how to get access to my blog again.

  I had to create another account just to log in to post here, the blog I have the problem with is emmamarriott.wordpress.com

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  supportbot · Member · Jun 6, 2013 at 10:47 pm

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  You did not specify a blog address or reason for posting when you created this topic.

  This support forum is for blogs hosted at WordPress.com. If your question is about a self-hosted WordPress blog then you’ll find help at the WordPress.org forums.

  If you don’t understand the difference between WordPress.com and WordPress.org, you may find this information helpful.

  If you forgot to include a link to your blog, you can reply and include it below. It’ll help people to answer your question.

  This is an automated message.

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  timethief · Member · Jun 6, 2013 at 10:51 pm

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  Not to worry as Staff can and will assist you as soon as they can. I tagged this thread for their attention. Please subscribe to it so you are notified when they reply.

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  aimeedorisa · Member · Jun 7, 2013 at 2:51 pm

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  I am having this exact same issue! I had to reset my phone and cannot find my backup codes! I had to create this profile to post as well! How can I get into my locked blog?

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  timethief · Member · Jun 8, 2013 at 9:35 pm

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  As the contact link for Staff support has been disabled again I’ll tag this thread for Staff assistance. Please subscribe to the thread so you are notified when they respond and please be patient while waiting.

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  kathrynwp · Staff · Jun 10, 2013 at 10:14 pm

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  Hi there, if you’ve lost access to your account, please go to this page:

  https://en.wordpress.com/wp-login.php?action=lostpassword

  Click the “Need More Help?” link next to the button, and fill out the form. Our account recovery team will get back to you by email so you can discuss the options in private. Thanks!

  elmarriott – it looks like we’ve responded to your inquiry already.