Google Authenticator – Locked out of blog

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  oradistile · Member · Jun 30, 2013 at 4:42 pm

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  Hello all

  I have already posted in a previous thread and sent an email to WordPress support but haven’t heard back yet.

  Last week I deleted the Google Authenticator app by mistake and now cannot log into my blog anymore. My blog is oredistile.wordpress.com

  I imagine that WordPress support has an option to give me access and delete/eliminate the need for Google Authenticator?

  I really hope so… And would like to hear from you soon.

  Thank you

  Matteo

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  supportbot · Member · Jun 30, 2013 at 4:42 pm

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  You did not specify a blog address or reason for posting when you created this topic.

  This support forum is for blogs hosted at WordPress.com. If your question is about a self-hosted WordPress blog then you’ll find help at the WordPress.org forums.

  If you don’t understand the difference between WordPress.com and WordPress.org, you may find this information helpful.

  If you forgot to include a link to your blog, you can reply and include it below. It’ll help people to answer your question.

  This is an automated message.

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  timethief · Member · Jun 30, 2013 at 4:47 pm

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  Hi there,
  You need visit https://en.wordpress.com/wp-login.php?action=lostpassword and then click the “Need More Help” link and complete the form for account recovery.
  https://en.wordpress.com/wp-login.php?action=recovery

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  timethief · Member · Jun 30, 2013 at 4:49 pm

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  P.S. Staff work forward form the support tickets and threads with the earliest date stamps to the most recent one. There is an account recovery backlog and posting more than one thread or contacting Staff more than connect on any support issue moves the date stamp forward in time so it takes longer to get help.

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  timethief · Member · Jun 30, 2013 at 4:50 pm

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  form = form

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  oradistile · Member · Jun 30, 2013 at 4:50 pm

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  Thank you. I did already last week but haven’t heard back. Do you know the average waiting time?

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  timethief · Member · Jun 30, 2013 at 4:50 pm

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  connect = once

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  timethief · Member · Jun 30, 2013 at 4:51 pm

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  A week is a long time to wait. I don’t know what the average waiting time is a and I don’t believe any Volunteer knows that. However, I’ll tag this thread for Staff assistance. Please subscribe to the thread so you are notified when they respond and please be patient while waiting.

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  oradistile · Member · Jun 30, 2013 at 4:51 pm

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  Ok I did complete the form. Thanks. Just frustrated and hope to recover access soon…

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  timethief · Member · Jun 30, 2013 at 4:52 pm

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  I’m sorry but there’s nothing I can do to expedite this process.

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  oradistile · Member · Jun 30, 2013 at 4:53 pm

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  Ok thank you. Would be good if you flag this for Staff assistance. Thanks again.

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  timethief · Member · Jun 30, 2013 at 4:55 pm

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  I already did that. However, do note there are many other bloggers who posted days before you did and as I said above, Support Staff services the earliest dated requests first.

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  timethief · Member · Jun 30, 2013 at 6:45 pm

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  There is a backlog of account recovery requests. Staff work their way through support tickets and forum threads tagged for their attention by dealing with those that have the earliest date and timestamps first, then moving forward to deal with those that have the most recent date and time stamps. Please be patient while waiting for Staff to assist the bloggers who posted before you did.

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  jackiedana · Member · Jul 1, 2013 at 3:42 pm

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  Hi oradistile,

  We appreciate your patience and will respond to your request as soon as possible.

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  oradistile · Member · Jul 1, 2013 at 7:44 pm

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  Thank you so very much Jakiedana! Please note – I have created a new profile called oradistile but the blog that got locked is oredistile.wordpress.com and the email where to contact me is in the form and email I sent to the support service. Thank you!