Google Authenticator Verification Code Problems
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I am unable to get into one of my blogs. When I try, it asks me for a verification code. I have the Google Authenticator app but, when I enter the code it gives me, it tells me the code is not right.
I have scoured the net trying to find an answer, and I come up with nothing. Can someone PLEASE tell me what to do? This blog has been around a while, so I don’t want to lose it.
wcman1976.wordpress.com
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Well, I found out one thing: my wcman1976 blog is not listed as being linked to Google Authenticator. When I try to add it, I get two options:
*Scan bar code
*Manual entryWhen I go to manual entry, it says it wants a “key.” I have no idea what this is or how to get one.
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If this guide https://en.support.wordpress.com/security/two-step-authentication/ does not help your resolve your issue, then type modlook into the sidebar tags on this thread for Staff help. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Next subscribe to this thread so you are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.
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Timethief,
Thanks. I tagged them. The guide you sent is good only if I can get into my account to set up the authenticator, but that is the problem: it’s asking me for a code, which keeps me from being able to sign in.
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I e-mailed you regarding your Authenticator verification issues. Please let me know if you did not receive the e-mail.
Thanks!
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Ah,
wcman1976.wordpress.com is under a different account than the one you contacted us from. That is why you’re getting the invalid response. The authenticator app is most likely associated with your diecoversdie account. If you can contact me here from the account associated with wcman1976.wordpress.com, I can assist you in regaining access into your account.
Let me know. Thanks!
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So you mean, email you from the account linked to wcman1976.wordpress.com?
And the reason I am contacting you from a different account is because, when I try to log in to the support forums, I am asked to input a verification code…which of course is the whole problem.
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Yes, you can reply to the e-mail I initially sent you using the e-mail associated with wcman1976.wordpress.com and that will verify ownership of that particular account.
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Email sent from the one associated with wcman1976, which is a Yahoo email address. Thank you.
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I’m having the same problem.
I can reset my password just fine, but this doesn’t get me past the authenticator lock out that has happened ever since I upgraded my phone a few days ago.
My account is chobojiseattle
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I contacted the e-mail associated with the account in regards the authenticator. Please let me know if you did not receive the e-mail.
Thanks!
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Hi Darnell,
Nothing has come through.
I have set up my own support posting at:
https://en.forums.wordpress.com/topic/locked-out-of-two-step-process?replies=3#post-2490239
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