Google Authenticator Verification Code Problems

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  diecoversdie · Member · Oct 28, 2015 at 5:01 pm

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  I am unable to get into one of my blogs. When I try, it asks me for a verification code. I have the Google Authenticator app but, when I enter the code it gives me, it tells me the code is not right.

  I have scoured the net trying to find an answer, and I come up with nothing. Can someone PLEASE tell me what to do? This blog has been around a while, so I don’t want to lose it.

  wcman1976.wordpress.com

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  diecoversdie · Member · Oct 28, 2015 at 6:16 pm

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  Well, I found out one thing: my wcman1976 blog is not listed as being linked to Google Authenticator. When I try to add it, I get two options:

  *Scan bar code
  *Manual entry

  When I go to manual entry, it says it wants a “key.” I have no idea what this is or how to get one.

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  timethief · Member · Oct 28, 2015 at 6:21 pm

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  If this guide https://en.support.wordpress.com/security/two-step-authentication/ does not help your resolve your issue, then type modlook into the sidebar tags on this thread for Staff help. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Next subscribe to this thread so you are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  diecoversdie · Member · Oct 28, 2015 at 6:39 pm

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  Timethief,

  Thanks. I tagged them. The guide you sent is good only if I can get into my account to set up the authenticator, but that is the problem: it’s asking me for a code, which keeps me from being able to sign in.

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  timethief · Member · Oct 28, 2015 at 6:43 pm

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  Sorry I could not help but Staff will be able to so please be patient while waiting.

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  staff-doublebassd · Staff · Oct 28, 2015 at 7:06 pm

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  @diecoversdie

  I e-mailed you regarding your Authenticator verification issues. Please let me know if you did not receive the e-mail.

  Thanks!

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  diecoversdie · Member · Oct 28, 2015 at 7:59 pm

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  Darnell

  I got it…and it told me the code was invalid. :-(

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  staff-doublebassd · Staff · Oct 28, 2015 at 8:59 pm

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  Ah,

  wcman1976.wordpress.com is under a different account than the one you contacted us from. That is why you’re getting the invalid response. The authenticator app is most likely associated with your diecoversdie account. If you can contact me here from the account associated with wcman1976.wordpress.com, I can assist you in regaining access into your account.

  Let me know. Thanks!

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  diecoversdie · Member · Oct 28, 2015 at 9:04 pm

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  So you mean, email you from the account linked to wcman1976.wordpress.com?

  And the reason I am contacting you from a different account is because, when I try to log in to the support forums, I am asked to input a verification code…which of course is the whole problem.

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  staff-doublebassd · Staff · Oct 28, 2015 at 9:06 pm

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  Yes, you can reply to the e-mail I initially sent you using the e-mail associated with wcman1976.wordpress.com and that will verify ownership of that particular account.

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  diecoversdie · Member · Oct 28, 2015 at 9:12 pm

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  Email sent from the one associated with wcman1976, which is a Yahoo email address. Thank you.

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  staff-doublebassd · Staff · Oct 28, 2015 at 9:19 pm

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  Responded to your e-mail. Let me know if that works!

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  zenquker88 · Member · Oct 30, 2015 at 5:33 pm

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  I’m having the same problem.

  I can reset my password just fine, but this doesn’t get me past the authenticator lock out that has happened ever since I upgraded my phone a few days ago.

  My account is chobojiseattle

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  staff-doublebassd · Staff · Oct 30, 2015 at 8:34 pm

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  @zenquker88,

  I contacted the e-mail associated with the account in regards the authenticator. Please let me know if you did not receive the e-mail.

  Thanks!

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  zenquker88 · Member · Oct 30, 2015 at 8:38 pm

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  Hi Darnell,

  Nothing has come through.

  I have set up my own support posting at:

  https://en.forums.wordpress.com/topic/locked-out-of-two-step-process?replies=3#post-2490239

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  staff-doublebassd · Staff · Oct 30, 2015 at 8:47 pm

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  I responded to your thread. Closing this one.