Google Mobile Usability Fail ?

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  hembrodian · Member · May 9, 2019 at 7:30 pm

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  1 Content wider than screen
  2 Clickable elements too close together
  3 Text too small to read
  Google says my pages now are no longer user friendly, is this theme related

  The blog I need help with is: (visible only to logged in users)

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  kokkieh · Staff · May 10, 2019 at 9:21 am

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  Hi there,

  Your theme, Chronicle, is fully mobile-responsive, and I don’t see any problems with it when viewing it on a mobile device.

  Where exactly is Google saying this? Can you please provide the exact error they’re giving you, and if possible, a link to the page where you’re seeing it?

  Also note your Premium Plan gives you access to live chat and email support. You don’t need to post in the public forums for free sites to get help.

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  hembrodian · Member · May 10, 2019 at 10:15 pm

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  This appears to be affecting people all over the web but worse for cms users like WordPress experts saying googles fault a glitch and to ignore it

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  supernovia · Staff · May 12, 2019 at 12:30 am

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  @hembrodian, we’re not seeing what you see. Could you get a screenshot and upload it to your media library, then update us here?

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  hembrodian · Member · May 12, 2019 at 10:14 pm

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  Have put some images from google usability errors on website top menu “Test” Google Webmaster has information on these errors and how to correct them but i don’t have access to raw code only css. Themes author doesn’t understand the problem yet as his Chronicle wordpress theme i am using is mobile ready/mobile friendly.

  On my Samsung phone Social Menu text is too close together as is Great Links and Twitter text is tiny

  Top page slider is not fully visable as are the four content boxes on the home page.

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  fstat · Staff · May 13, 2019 at 8:32 am

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  Hi there,

  Could you check that by turning off or on AMP on your site clears that error? Here’s how to test configure that:

  https://en.support.wordpress.com/amp-accelerated-mobile-pages/

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  hembrodian · Member · May 13, 2019 at 9:32 pm

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  Amp off or on makes no difference to results

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  kokkieh · Staff · May 14, 2019 at 4:49 am

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  On my Samsung phone Social Menu text is too close together as is Great Links and Twitter text is tiny

  Can you please take a screen shot of how your site looks on your phone and upload it to your media library for us? You only provided screen shots of the Google Search Console, not of how your site looks.

  What version of Android are you using?

  And what mobile browser are you using on your phone? We’ll need both the name and version number, please.

  Please check the Settings section in the browser, and make sure you don’t perhaps have the browser zoomed out – that would explain why some text is unreadably small on your end.

  Top page slider is not fully visable as are the four content boxes on the home page.

  The slider on your site works fine for me on mobile. But the images in the slider do get cropped on smaller screens. This is intentional, and how most mobile responsive themes treat header and background images.

  The same applies to the thumbnail images for the featured content section on the front page.

  Themes author doesn’t understand the problem yet as his Chronicle wordpress theme i am using is mobile ready/mobile friendly.

  So you posted in the premium themes forum as well? Please don’t open multiple support requests on the same issue, as that makes it harder for us to help you effectively.