Google Pay

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  infoeuropeanchallengeukraineeu · Member · Aug 13, 2023 at 8:13 pm

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  Hello,

  I activated Stripe – Google Pay through GiveWP on my donation website. But when I want to make a test payment, I get an error ‘REQUEST_TIMEOUT’ after 30 seconds. I tried at least 5 times, on different moments. Anyone can help me out on this please? I withdrew it from my site for the moment, so nobody would try to use it. I took screenshots of the actions I did. Thank you.

  Regards,
  Frank

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  staff-totoro · Staff · Aug 15, 2023 at 8:02 pm

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  Hi there,

  Thanks for reaching out to us about this issue you’re facing with Stripe – Google Pay on your WordPress site. I understand it is a frustrating experience, and I wish I could offer you a direct solution.

  However, as your site is not hosted on WordPress.com, but is instead on a different hosting provider, our ability to assist is unfortunately limited. We can only diagnose and fix issues on websites that we host directly. In brief, WordPress.com provides managed hosting that includes extensive support, storage space, and many other features. You can find out more about our hosting service here: https://wordpress.com/hosting/

  Given your current situation, did you consider moving your site to our hosting? We offer an easy-to-use migration plugin that makes the process simple, and you’ll benefit from increased support should future issues arise.

  https://wordpress.com/support/import-using-move-to-wordpress-com/

  Although we couldn’t solve your issue directly, you can find further assistance by asking for help in the community support forums for the open-source version of WordPress that your website uses. This is often the most efficient way to resolve issues as the community consists of developers and users who are very familiar with the platforms and their possible issues.

  https://wordpress.org/support/forum/how-to-and-troubleshooting/

  You may also find help by contacting GiveWP support staff directly here: https://givewp.com/contact-us/

  I hope this information aids you in finding the assistance you require. We’re here for you should you decide to move your site to WordPress.com managed hosting.