Google Photos
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In the media center, the google photos wont show up. I just get a constant loading screen. Please advise
WP.com: Yes
Jetpack: No
Correct account: YesThe blog I need help with is: (visible only to logged in users)
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I tested going to firefox so its not browser based. I waited a few hours. there doesnt appear to be any server outage. I disconnected and reconnected my google account. None of this has worked :(. Looking for help here.
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Hi,
Please help. I see responses from staff being given to many others who sent messages after me. It would be nice if someone could explain the problem? If not, I will have to migrate elsewhere. I dont want to but if WordPress doesnt work then I dont know what else to do. Thanks.
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Hey Benji, Support is handling a lot of requests right now and some issues, like domains and such, take precedence. However, it does help if you don’t bump your own thread because that pushes it down in the queue.
You mentioned you already disconnected and reconnected your Google account. Have you tried also logging out of WordPress.com and clearing your browser cache and cookies? This will also log you out of anyplace else on the web you’re logged into. Make sure you have 3rd party cookies enabled as well. There are more browser troubleshooting suggestions in this support guide https://wordpress.com/support/browser-issues/
It’s also possible that there are transitory authentication issues at the moment, as I am encountering the same issue after authenticating the connection. If I select “Google Photos” in the Media Library, it just pulses but doesn’t load the images.
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I see. Thank you for the advice on not bumping. I was looking through the forum a bit frustrated as many people who have their questions responded to submitted them well after me so its hard to tell. But no need to say more on it.
I tried on three browsers, two were ones that I had never logged into wordpress so clearing cache shouldnt work.About the authentication issues you mentioned. That makes sense as you are describing exactly my same problem. Its been going on for over a week. So you suspect the problem is on the WordPress server?
Looking at the link you sent (thank you by the way), I can give those items a try but most of them I already did.
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Hi again, thanks for updating this thread. GMTA I checked this again earlier today and am still not having any luck.
When I try to view my Google photo (only 1!) in my WordPress.com Media Library I get this
[video src="https://cldup.com/bmtcyuInGf.mp4" /]
(if the mp4 doesn’t display, you’ll need to click on the link instead.)
If I try to select “Google Photo” using the Image block within the Post Editor, I get this
Let’s see if Staff can help us out. (Staff-this is happening on my 2020testjj.wordpress.com)
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@2020testjj, thank you for showing this to be a bigger problem than just my site.
To the staff, for the record I dont even get an error. It just shows this indefinitely.
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Hey @benjijumps
Thanks fo reaching out and thank you for your patience!
Can you tell us what browser you’re using and if you’re using any browser extensions of any kind please? In particular, any ad blockers.
The reason why I ask is because, browser extensions do tend to mess with how websites can function.
Many thanks in advance!
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Hi thank you for the follow up @aleone89,
My main browser is Chrome and I do have some extensions. I tried disabling some that I thought might mess with the tool but no luck.
Additionally I tried on Edge and Firefox. Edge has some extensions but Firefox has none. If we can get Firefox to work then I am happy to do all my website work there.
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I have quite a few Google Photos and even all of my new ones seem to be loading without any trouble, even after disconnecting and reconnecting.
@2020testjj would you be willing to test adding a photo to Google Photos?
@benjijumps have these worked for you before, and they just stopped recently, or are you trying to get it to work for the first time? Also, just to confirm, you’re seeing these photos at https://photos.google.com/ and not just in your drive, right?
Also, no need to re-add ‘modlook’ after staff is involved.
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I added more photos directly to Google Photos. Even after waiting a bit (20 minutes or so), when in my 2020testjj test site’s Media Library and choosing “Google Photos,” it continued to pulse but didn’t load anything.
I then changed my test site’s Privacy from Private to Public, disconnected and reconnected Google Photos. Google Photos then loaded in my Media Library even after changing my site back to Private.
I did this in a Private Browsing window using Firefox v117.0.1 (64-bit) on a Win10Pro PC.
I also later accessed my test site’s Media Library using Brave and the Google Photos loaded in the Media Library. I was also successful in adding an image from Google Photos from the Image block to my test post.
>One thing to note: when I reconnected my WordPress.com account to Google Photos, this time I was already signed in to my Google account. The connection procedure was a little different and I had to actively check a box giving WordPress.com access to view my Google Photos. I don’t recall that being the case on the first attempt.
Hope that helps you, @benjijumps!
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@supernovia I have 83 GB of photos and unfortunately this happened the first time I tried to start working with Google Photos in WordPress so its never worked.
I did what @2020testjj suggested and it didnt work. Actually its very strange. I disconnected through Profile > Security > Social Logins. Then went to media > Google Photos. From there it just pulses even though its still disconnected from Google. It doesnt prompt me to re-login to google. I tried to clear all cache and went back to Social Logins and reconnected there. Still nothing works.
It didnt ask me for permission though. I took a look at the Google 3rd party manager and it looks like WordPress is set up for a login but not for access to photos. So I can assume that is the problem, it doesnt have appropriate permissions. But I cant figure out a way to give it permissions. Is there something I missed?
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Solved!
I realized Social Logins was probably not the only setting as we are looking at logins. So I found the integrations section and as @2020testjj suggested I disconnected and reconnected. This time I carefully selected that allow access to photos and boom! Its working now.
Maybe I just didnt click that button first time. I might suggest the devs test that scenario and create a pop up to warn of this. But maybe I am the only fool that didnt check the box :). Thank you to everyone for your help. Especially you @2020testjj.
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Ah, thank you for spotting that, @2020testjj! Usually I’d expect such a checkbox to come up again when reconnecting. I’m glad you found the setting that lets Google Photos work.
And thank you @benjijumps for confirming the fix!
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