Google photos pro is not working

  • Unknown's avatar
    kvwgroenewoud · Member ·

    Hello. Recently my photos aren’t shown on the website. Both the website page, as well as the plugin page say there’s been a critical error, and it refers to an email that has been sent regarding this error. However, I cannot find an email with any errors. I have solved and updated anything that was out of sorts, but the plugin still doesn’t work, and gives the same error message. How do I solve this?

    WP.com: Unknown
    Jetpack: Yes
    Correct account: Unknown

  • Unknown's avatar
    emilijamu · Member ·

    Hey @kvwgroenewoud!

    What’s the URL of the site where you are experiencing this issue? Once we have this information, we’ll be happy to point you in the right direction of getting support!

    Thanks!

  • Unknown's avatar
    kvwgroenewoud · Member ·

    Hello! Thank you for helping me. The URL is https://kvwgroenewoud.info/foto-albums/. However, this photo album is protected by a password which I cannot give you. I noticed I wasn’t able to fill in the password either now.

    Hopefully you can help me solve this problem :)

  • Unknown's avatar
    emilijamu · Member ·

    Hey there!

    Thank you for providing the URL. It appears your site isn’t hosted on WordPress.com but it’s using the open-source software from WordPress.org and is hosted at Strato AG.

    We can only help with sites that are hosted at WordPress.com on these forums. I would recommend reaching out to your hosting provider for additional information on the critical error.

    Here’s a great help doc to learn more about the differences between WordPress.com and WordPress.org:
    https://wordpress.com/support/com-vs-org/

    WordPress.org has complete documentation for self-hosted versions of WordPress.org at https://wordpress.org/support/ and support at https://wordpress.org/support/forums/

    Hope this helps!

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