google says the website does not exist

• 

  nuyoumedclinicdb464e1d70 · Member · Nov 13, 2020 at 6:05 pm

  • Copy link
  • Add topic to favorites

  Google says the website optimizehealthllc.com does not exist when it clearly was working just fine up to 2 weeks ago. I am the admin for the site that I built for a client who can not access their site. Can you help me?

• 

  staartmees · Member · Nov 13, 2020 at 7:16 pm

  • Copy link

  That domain redirects to a non-excisting WordPress.com website. “optimizehealthllc.wordpress.com doesn’t exist”

• 

  nuyoumedclinicdb464e1d70 · Member · Nov 13, 2020 at 7:57 pm

  • Copy link

  Google says the website optimizehealthllc.com does not exist when it clearly was working just fine up to 2 weeks ago. I am the admin for the site that I built for a client who can not access their site. Can you help me?

  it says that the website is redirected to a non existing site. How did this occur and can I fix it?

• 

  supernovia · Staff · Nov 13, 2020 at 8:16 pm

  • Copy link

  Hi! It looks like mapping expired about a month ago. Redirecting won’t take care of this.

  Can you log out, then log in again using the email address that received purchase notifications and what not? That’s the one you’ll need to use to access the site.

  Then, re-purchase the upgrade here:
  https://wordpress.com/pricing/

  Here’s how you can recover access if needed:

  Recover Your Account

  Please let us know if you need more help.

• 

  supernovia · Staff · Nov 14, 2020 at 2:32 am

  • Copy link

  Hi! We answered a question along these lines earlier today. I’ll merge this one into that.

  Long story short: you need to renew your plan so the site will work properly again.