google verificator problem

sherlockxhouse · Member · Jul 18, 2014 at 1:27 pm
Copy link

Add topic to favorites
hello wordpress,

the wordpress is asking me for a verification code from google verificator app on my phone but i have accidentally uninstalled the google verificator in my mobile phone.
now i cant log in to my blog. my blog is

blog name: philippinethinker.wordpress.com
email ad: (email visible only to moderators and staff)

please help me to recover it

The blog I need help with is: (visible only to logged in users)
lizthefair · Member · Jul 18, 2014 at 1:35 pm
Copy link
did you print your backup codes? (http://en.support.wordpress.com/security/two-step-authentication/#backup-codes) If so, you should be able to get into your blog by using one of them. Then you can disable two-step authentication and then re enable it connected to the new version of the app.

If you don’t have the back-up codes, you’ll need staff assistance. just tag this thread “modlook” and someone from staff will help you as soon as they are able.
kokkieh · Staff · Jul 18, 2014 at 1:45 pm
Copy link
See here for account recovery options: http://en.support.wordpress.com/account-recovery/

You might have to submit the Account Recovery Form at the bottom of that page if the normal recovery options don’t work. Staff will then contact you via email to help you regain access.
sherlockxhouse · Member · Jul 19, 2014 at 2:10 am
Copy link
@ liz the fair : i have no copy of my back up codes :-(

how to tag modlook? where i can find it/him/her?
sherlockxhouse · Member · Jul 19, 2014 at 2:11 am
Copy link
@kokkieh:

i already tried the form many time before but it doesnt work for me cause this is a google verificator concern.
lizthefair · Member · Jul 19, 2014 at 2:23 am
Copy link
The thread has been tagged– you’ll see the tag if you look to the right. Make sure you are subscribed to the thread and you’ll get an email when a staff member responds.
sherlockxhouse · Member · Jul 19, 2014 at 4:18 am
Copy link
thank you very much lizthefair you have been big help, we just hope the staff will have a response i got lot of important thing inside for my students.
sherlockxhouse · Member · Jul 20, 2014 at 1:00 am
Copy link
how long will the wordpress usually send me instructions to recover my blog? :-(
raincoaster · Member · Jul 20, 2014 at 1:09 am
Copy link
It’s the weekend. Give it till Monday afternoon.
lizthefair · Member · Jul 20, 2014 at 1:12 am
Copy link
It’s the weekend, so it’s unlikely to be any earlier than Monday. After that. They answer the older threads first so commenting here actually extends your wait time. I know it’s hard when things are messed up, but waiting patiently really is your best bet.
lizthefair · Member · Jul 20, 2014 at 1:12 am
Copy link
I was too slow. Thanks raincoaster.
sherlockxhouse · Member · Jul 20, 2014 at 1:27 am
Copy link
ahhmnn ok,, thanks both for the response. I was also slow in thinking bout the timezone since im from Philippines.
druesome · Staff · Jul 21, 2014 at 2:11 pm
Copy link
Hi there!

I’ve just sent a single-use code to the email you provided to help you gain back access to your account. Let me know if run into any further trouble. Thanks!
giovannelapay · Member · Jul 22, 2014 at 6:33 am
Copy link
thank you Druesome and it works..
thank you also lizthefair and raincoaster..
druesome · Staff · Jul 22, 2014 at 5:56 pm
Copy link
You’re welcome!

No items found.