google verificator problem
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hello wordpress,
the wordpress is asking me for a verification code from google verificator app on my phone but i have accidentally uninstalled the google verificator in my mobile phone.
now i cant log in to my blog. my blog isblog name: philippinethinker.wordpress.com
email ad: (email visible only to moderators and staff)please help me to recover it
The blog I need help with is: (visible only to logged in users)
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did you print your backup codes? (http://en.support.wordpress.com/security/two-step-authentication/#backup-codes) If so, you should be able to get into your blog by using one of them. Then you can disable two-step authentication and then re enable it connected to the new version of the app.
If you don’t have the back-up codes, you’ll need staff assistance. just tag this thread “modlook” and someone from staff will help you as soon as they are able.
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See here for account recovery options: http://en.support.wordpress.com/account-recovery/
You might have to submit the Account Recovery Form at the bottom of that page if the normal recovery options don’t work. Staff will then contact you via email to help you regain access.
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@ liz the fair : i have no copy of my back up codes :-(
how to tag modlook? where i can find it/him/her?
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The thread has been tagged– you’ll see the tag if you look to the right. Make sure you are subscribed to the thread and you’ll get an email when a staff member responds.
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thank you very much lizthefair you have been big help, we just hope the staff will have a response i got lot of important thing inside for my students.
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It’s the weekend, so it’s unlikely to be any earlier than Monday. After that. They answer the older threads first so commenting here actually extends your wait time. I know it’s hard when things are messed up, but waiting patiently really is your best bet.
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ahhmnn ok,, thanks both for the response. I was also slow in thinking bout the timezone since im from Philippines.
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Hi there!
I’ve just sent a single-use code to the email you provided to help you gain back access to your account. Let me know if run into any further trouble. Thanks!
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