Google won’t let me access my site due to it being insecure

  • Unknown's avatar
    purpleroomyoga · Member ·

    I have lost the ability to work on my website and can’t access it at all. Google (and safari) say that the site is insecure. How to I access it to make it secure if I can’t get to my login page? Pleas help!

    WP.com: Unknown
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    helper-heroponriki · Member ·

    We are unable to help because we don’t host your site directly on our WordPress.com managed hosting. Instead, your site is hosted with a different provider on a separate host, and we’re unable to access your site’s backend to take a closer look. But I can get you pointed in the right direction.

    All the “not secure” message in the browser means is that you don’t have a SSL certificate (which makes your site load under https://) and shouldn’t affect your ability to log into or use your website.

    Trying to load your site it looks like it’s redirecting from http to https – if you changed your URL in Settings -> General without also configuring a SSL certificate you would definitely not be able to load your website.

    Contact your hosting provider and have them help you undo that change and help you set up a proper SSL certificate. Since they’re hosting your site, they also have access to your site’s database and files and can help you fix this.

    If you still have trouble, please reach out to the WordPress community for guidance:

    https://wordpress.org/support/forum/how-to-and-troubleshooting

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