Google workspace query

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  parkavecomms · Member · Aug 5, 2023 at 9:02 am

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  I recently moved my domain from wordpress to squarespace. This caused a problem with my associated Google Workspace account and I am no longer receiving emails. I have tried to transfer my Google Workspace account to squarespace but I have just discovered that is not possible. How do I regain access to my Google Workspace account? If I cancel my subscription in WordPress am I able to set up a new account in squarespace without losing anything from my mailbox? Or do I need to contact Google directly? Any help welcome. Thanks

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  aleone89 · Staff · Aug 5, 2023 at 4:28 pm

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  Hey there,

  Happy to help you with this.

  I recently moved my domain from wordpress to squarespace. This caused a problem with my associated Google Workspace account and I am no longer receiving emails.

  It looks like Squarespace stripped the MX records needed to run Google Workspace – these can be re-added as per these instructions here: https://support.squarespace.com/hc/articles/360001476528

  I have tried to transfer my Google Workspace account to squarespace but I have just discovered that is not possible. How do I regain access to my Google Workspace account?

  Ok, I have taken a look at the account and it looks like the WordPress.com account email address uses a custom email address, one which you don’t have access to because the underling domain isn’t configured properly as above.

  I’d first recommend changing this email address here: https://wordpress.com/me/account to an email address you can gain access to, preferably to an email address used previously when the purchase was first made.

  Once confirmed, the Google Workspace subscription can either be left with WordPress.com, or it can be cancelled with WordPress.com.

  Once it’s cancelled with WordPress.com, Google will send a separate notification so that you can set up billing directly with them, as it’s not possible to transfer subscriptions across third parties.

  For our information, would you be willing to explain why you’re deciding to cancel/refund?

  I hope these steps help. :)