got locked out of my account because my phone died
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Hi wordpress team, I don’t know what to do. I created this temp account so I could reach the support team. Here’s the situation. I am the owner of thatothercookingblog.com which is hosted at wordpress.com. A couple of weeks ago, my iPhone died. The number was 3103846269. I never got a chance to setup back up codes (I know, silly mistake). I got a new cell phone and a new number. I tried to change the phone number linked to the account to my new number while my computer still allowed me to log back in without requesting authentication codes, so I could properly setup the google authentication app on my new mobile. I couldn’t figure this out. Eventually I was forced to delete cookies on my laptop and lost all ability to log into my account. What can I do to regain access to my account? I would appreciate your help, thank you!!!!
Paul Palop
thatothercookingblog.comthanks again!
The blog I need help with is: (visible only to logged in users)
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Hello Paul,
I found this thread while researching your question. Please scroll down to the bottom to see Staff’s response.https://en.forums.wordpress.com/topic/locked-out-of-blog-5?replies=10
I wish you the best. =)
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Okay, I’ll be honest. I am a newbie volunteering in the support forum. I’m not sure which of the threads would pertain to your situation, but here is another that might be useful:
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No worries and thanks for the advice Mindelson, but the account recovery page is for people who has forgotten their passport or login info. Won’t really help me since that information I know but my account is rigged from within to stop me from logging in since I can’t generate the proper google authentication codes. Which is the whole point and i get it, but people do run into this issue and it has been solved before.
I recently got automated email from the auto renewal of my custom design upgrade, here is the transaction ID, in case I need to provide some sort of proof of ownership:
Transaction ID: 16P34543UK993680K
And I know that my original message above states that I need help with this blog: helpmelogbackin.wordpress.com
that is not correct. I need help with:
thatothercookingblog.com
anyways, really appreciate the help! thank you! hopefully I can get this sorted soon! :)
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You’re welcome Paul. Thanks to you and bobdavcav! I apologize my info wasn’t helpful but appreciate the feedback so I can help others in the future. =)
Good luck!
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Ok, my work computer still remembered me and did not ask for an sms code to let me log in… (don’t tell my employer…) I was also able to setup backup codes, and was able to log back in from my home computer and my new mobile. Now what I would love to do is to change the phone number linked to my account. I have not been able to figure this out. Any help would be amazing, thank you guys!!!!
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Great news! I’ve removed the modlook tag, but I’m not sure how to change the phone number. Another volunteer should be able to help you.
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Hello Paul,
It looks like you can change your phone number in the Two Step Authentication process. See if this helps:Have a great day!
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