Grace period for domain?

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  cavenoid · Member · May 17, 2013 at 11:50 pm

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  My domain name expired and there is no renew button -how do I contact support?

  The blog I need help with is: (visible only to logged in users)

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  kardotim · Member · May 18, 2013 at 4:13 am

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  You can go to https://calwritersclub.wordpress.com/wp-admin/paid-upgrades.php?page=my-upgrades and click on the [Renew Now] button to renew the domain.

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  cavenoid · Member · May 18, 2013 at 10:33 pm

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  Thank you – I would love to do that but there is no [Renew Now] button. Just this message:
  —————–
  One or more of your domain subscriptions has expired. You can renew your domain subscriptions by clicking the “Renew” button in My Upgrades. If your domain registration has expired and you can’t see the “Renew” button in My Upgrades, you should contact support immediately.
  ——————-
  “Contact support” is a link to: http://en.support.wordpress.com/contact/

  But there are only possibilities to contact the community. How do I actually contact support?

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  timethief · Member · May 18, 2013 at 10:38 pm

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  I’ll tag this thread for Staff assistance. Please subscribe to the thread so you are notified when they respond and please be patient while waiting.

  T read about expired domains and options click this link > http://en.support.wordpress.com/domains/domain-expiration/

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  cavenoid · Member · May 18, 2013 at 11:06 pm

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  Thank you so much!

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  cavenoid · Member · May 18, 2013 at 11:08 pm

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  Hmm, this post says we’ll be notified… we were’nt! :(

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  timethief · Member · May 18, 2013 at 11:14 pm

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  Did you click _ Notify me of followup posts via e-mail under the comment box in this thread?
  You have two separate email address settings at WordPress.com.

  Blog notifications for the admin (like comment moderation, Likes, new subscriptions, etc) are sent to the email address at Settings -> General in the Dashboard.

  Personal notifications (like comments on your post, subscription emails, and upgrade renewals) are sent to the email address at Users -> Personal Settings in the Dashboard.

  Please be sure to check your spam/junk mail filter in your email client, if you cannot locate the notification email.

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  kardotim · Member · May 19, 2013 at 2:02 pm

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  @cavenoid Sorry for the confusion. You need to be logged in as ‘calwritersclub’ (which is the initial person that purchased the upgrade) in order to renew the domain.

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  calwritersclub · Member · May 20, 2013 at 3:39 am

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  AHHH! That makes sense! (Same person, different account.) I logged in as that user and everything was there that was supposed to be. Best yet, it was set for auto renewal, so everything is in good shape.

  Thanks everyone!

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  kardotim · Member · May 20, 2013 at 3:55 am

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  Awesome! Cheers.