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  suehallnet · Member · Apr 9, 2016 at 2:55 pm

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  Hi, I do not seem to be able to use gravatar with this account? It says account deleted?

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Apr 9, 2016 at 6:42 pm

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  I typed modlook into the sidebar tags on this thread for Staff help. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Please subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  staff-doublebassd · Staff · Apr 11, 2016 at 2:03 pm

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  Hey there Sue,

  Where are you seeing this message? Can you provide the URL? I would love to take a look for you.

  I checked both your sites hosted here as well as your self-hosted site, and none of them are deleted.

  Let me know, thanks!

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  suehallnet · Member · Apr 11, 2016 at 2:21 pm

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  Thanks – If I like a site and then click on the icon it says
  We’re sorry, that profile has been deleted.

  Perhaps you’d like to log in or sign up for an account?

  http://en.gravatar.com/suehallnet

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  supernovia · Staff · Apr 12, 2016 at 7:52 pm

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  Hi @suehallnet, can you log in and go here?
  https://en.gravatar.com/profiles/edit

  It sounds like your profile is just hidden. You’ll see a link there to un-hide the profile, which will make it appear again so you can edit it.

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  suehallnet · Member · Apr 12, 2016 at 8:08 pm

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  I have tried logging in using the link you have posted. I put in user name and pw and it takes me back to this. https://en.gravatar.com/site/login

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  suehallnet · Member · Apr 12, 2016 at 8:08 pm

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  It also says The token of this login URL has expired.

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  supernovia · Staff · Apr 12, 2016 at 8:32 pm

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  @suehallnet, try logging into WordPress first, then visit Gravatar.com directly. It should give you a chance to sign in using your WordPress account.

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  suehallnet · Member · Apr 14, 2016 at 5:38 pm

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  Hi
  
  @supernovia I have done that about 20 times. It does not work. I still get We’re sorry, that profile has been deleted.

  Surely this cannot be that difficult? In anticipation………

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  supernovia · Staff · Apr 15, 2016 at 8:43 pm

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  Hi @suehallnet, I just tried logging in as you to see if I could see this loop you were getting. I logged into WordPress first, then into Gravatar using the link in the upper right at Gravatar.com .

  I was then able to un-hide the profile.

  Can you try a different browser to see if that will let you log in, or (if your browser has been open for a while) try closing your browser completely, then opening it again to see if that helps?

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  suehallnet · Member · Apr 16, 2016 at 10:01 am

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  @supernovia Thank you. That seems to have fixed it.

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  supernovia · Staff · Apr 18, 2016 at 5:12 pm

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  Perfect, @suehallnet. Cheers :)