GRAVATAR EMAIL VALIDATION

samuellapointedube · Member · Jan 22, 2017 at 11:29 pm
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i dont have received my gravatar email validation…….
gemmacevans · Member · Jan 23, 2017 at 11:27 am
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Hi there,

Can you check the spam and social folders in your email account? Sometimes the emails ends up there. If you can’t find it, reply to me here and I’ll follow up with you by email.

I’ll wait to hear from you.
samuellapointedube · Member · Jan 24, 2017 at 5:30 am
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No i have verified and i have just don’t received it… and my email is good.
samuellapointedube · Member · Jan 24, 2017 at 5:42 am
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And I checked my professional email and all messages deleted scrupulously…
gemmacevans · Member · Jan 24, 2017 at 10:12 am
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Hi,

Ok, thanks for checking. I’ve just sent an email to the email address on your WordPress.com account.

Let me know if you don’t receive it. Thanks!
samuellapointedube · Member · Jan 24, 2017 at 4:53 pm
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Still not received… Can you just send me this message…
samuellapointedube · Member · Jan 24, 2017 at 5:00 pm
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On which email you post it?
It is really beginner, there is no button to return another message.
And our conversation is public so I can not communicate my information…
gemmacevans · Member · Jan 24, 2017 at 5:24 pm
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Hi,

On which email you post it?

I sent it to the email on your WordPress.com account (samuelbioemf). You can check which email address this is, on your Account Settings page:

https://wordpress.com/me/account

And our conversation is public so I can not communicate my information…

Exactly — I thought it would be best to talk about this by email as your email address is personal information.

Double check the email address in your Account Settings and let me know if you still cant find it.
samuellapointedube · Member · Jan 24, 2017 at 5:42 pm
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I even watched the deleted message, nothing…
I know its not your fault but there is a problem.
I’m on my email 24/24 and i ONLY received the notify for followup posts.
(I looked on google and I’m not the first one to whom it happens, not only gravatar…)
gemmacevans · Member · Jan 25, 2017 at 12:59 pm
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Hi,

I know its not your fault but there is a problem.

I completely understand you are frustrated!

I’ve checked our system and can see that the emails are being sent. So the problem is between the email leaving us and arriving with you.

As you are receiving forum notifications, it could be that your email provider is discarding the email from certain WordPress.com addresses for some reason. Please can you whitelist help[at]wordpress.com and donotreply[at]wordpress.com in your email account.

Doing so will tell your email provider to allow emails these emails.

Let me know when you’ve done so and I’ll resend the email.

Thank you!
prettypyscho · Member · Jan 25, 2017 at 5:14 pm
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I have not received my validation email.. I’ve checked my spam folders and nothing.
gemmacevans · Member · Jan 26, 2017 at 9:51 am
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Hi @prettypyscho,

Please create a new post for your question, and add the tag ‘modlook’ for a staff reply. Thanks!
samuellapointedube · Member · Jan 30, 2017 at 5:21 am
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PROBLEM SOLVED
Staff has not been able to solve my problems… but I am smart and i will share my trick:

-Create a new email
-Go in setting (up and right) change your default email for the new email you created.
-Go in your new email box to validate, connect, etc.
-return put the original email you have.
-Re-Validate, connect, etc.
-And you’re good.
gemmacevans · Member · Jan 30, 2017 at 9:51 am
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Hi,

I was going to suggest changing your email address if the white listing didn’t work — but you beat me to it :)

I’m glad you’re up and running now.
samuellapointedube · Member · Jan 30, 2017 at 4:12 pm
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:) Big Thanks to you!

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