Gravatar fails to log in or authorize

• 

  sc68cal · Member · Nov 14, 2013 at 7:45 pm

  • Copy link
  • Add topic to favorites

  I cannot sign into gravatar – whenever it redirects me to log in with my wordpress account – I get a

  “
  Please make sure you activate your account and grant Gravatar access. Click the button above to try again.
  “

  and cannot log into my account – despite authorizing gravatar. I was able to get in once by revoking Gravatar’s oauth – but haven’t been able to get that hack to work again.

• 

  timethief · Member · Nov 14, 2013 at 7:55 pm

  • Copy link

  A WordPress.com account and Gravatar account are one in the same.
  http://en.support.wordpress.com/avatars/gravatars/#upload-an-avatar

  Please go to http://en.gravatar.com/support/ and read this http://en.gravatar.com/support/existing-account/

• 

  sc68cal · Member · Nov 14, 2013 at 10:05 pm

  • Copy link

  Yes – I know they are one and the same. However, when I log into my wordpress account, then attempt to change my gravatar, when I get to gravatar’s page to log in, I am not able to log in with my WordPress credentials.

• 

  sc68cal · Member · Nov 14, 2013 at 10:06 pm

  • Copy link

  However, sometimes I am able to do it via

  Logging into WordPress.com -> My Profile -> Public Profile -> Change Gravatar

• 

  eurello · Staff · Nov 18, 2013 at 11:19 pm

  • Copy link

  Hi @sc68cal – What email address are you using to log in when you get the error message? The fact that it works when you go through My Profile makes me think you’re accidentally logging in at Gravatar with a different email.

• 

  sc68cal · Member · Nov 18, 2013 at 11:23 pm

  • Copy link

  I am not logging in with a different e-mail. I am attempting to access Gravatar after successfully logging into my WordPress.com account.

• 

  eurello · Staff · Nov 19, 2013 at 12:33 am

  • Copy link

  I understand. When you go to http://en.gravatar.com/ and click “Sign In” what exactly happens? Can you please make a screenshot of what you see? Here are instructions for how to make a screenshot: http://en.support.wordpress.com/make-a-screenshot/

  You can share it with me using http://snag.gy/

• 

  meetcafe · Member · Nov 20, 2013 at 11:59 pm

  • Copy link

  same here, we reset password and can’t login to gravatar, so scenarion

  1. click “sign in” on gravatar.site

  2. click “Sign in with WordPress.com”

  3. After this some window flashes and closes back,

  4. I receive message “Please make sure you activate your account and grant Gravatar access. Click the button above to try again.”

  5. Tried again several times, used chrome and firefox, logged in and logged out several times.

• 

  meetcafe · Member · Nov 21, 2013 at 12:01 am

  • Copy link

  This way also works for me:

  Logging into WordPress.com -> My Profile -> Public Profile -> Change Gravatar

  but it looks not obvious.

• 

  eurello · Staff · Nov 21, 2013 at 12:03 am

  • Copy link

  Hi @meetcafe – I just tried to sign in on Gravatar with your credentials, and it worked for me. Would you be able to get a screenshot of the window flashing and/or the error message, so I can see if there’s something I’m missing?

  Here are instructions for how to make a screenshot: http://en.support.wordpress.com/make-a-screenshot/

  You can share it with me using http://snag.gy/