Gravatar not publicizing correctly?

  • Unknown's avatar

    I have my blog linked to my Facebook account. When I publish a new post and then go to Facebook it is showing an old gravatar that I deleted two days ago. Why won’t it show my current gravatar or allow me to use a standard thumbnail- like the image from my blog main page like before?

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar

    I’ve just used the Facebook Debug tool to refresh their cache:
    https://developers.facebook.com/tools/debug/

    It did update your Gravatar but as you can see it also gave this error message:

    Provided og:image is not big enough. Please use an image that’s at least 200×200 px. Image ‘http://wordpress.com/i/blank.jpg?m=1383295312g’ will be used instead.

  • Unknown's avatar

    Kardotim-
    Thank you for responding. I clicked on you link and it is showing the correct picture there so I am not sure why when a blog is posted to Facebook it is showing an empty box where my picture should be.

    I did delete out the old gravatar and replaced it with the same picture in a higher pixel, I used 1920×1080.

    Do you know of any other ways to find out why Facebook is just posting an empty box, instead of an image, on all my blog postings? I know it used to post the picture that appears as the main image on all my blog pages.

    Thank you for your help, I am trying to get technically up to date on how these sites interact. I just noticed my blog views are way down and when I asked around people said they didn’t see them because they look for the picture.

  • Unknown's avatar

    Hi Heather,

    It seems that your posts have the proper image tags, However, Facebook fails to recognize them when a link to your site is posted with Publicize. Your posts include image tags but it’s up to Facebook to use these images or not.

    With that said, our developers are aware of this issue, and are looking into it to determine if there is anything we can change on our end to get this working properly. I’ll keep you informed!

  • Unknown's avatar

    Thank you so much! I appreciate all the help and glad to know it’s a Facebook interface error and not a user error on my part ;)

  • Unknown's avatar

    We’ve made several updates to resolve this issue. If you still encounter issues with newly published posts shared on Facebook, let us know including the link of the post you shared.

    Note that you can also use the Facebook Debugger to update FB’s cache so it uses the correct image and description of your site: https://developers.facebook.com/tools/debug/‎

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