Gravity Forms not working

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  daniellecf70c99e00c · Member · Jun 2, 2021 at 3:55 pm

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  My company website uses the plugin Gravity Forms; it has recently come to my attention that some of the forms being submitted by users aren’t being registered on our site. People will call saying they’ve filled out a certain form, but the form has not data for them or any submission connected to them. I have no way of even telling how many submissions I’ve missed, and no idea how to fix the problem, as there’s no obvious evidence from the site that there’s anything wrong (other times form submissions come in just fine), apart from the many people who have been contacting me that they submitted a form that I’m not seeing.

  What is wrong, and how do I fix it?

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  staff-blorbo · Staff · Jun 2, 2021 at 10:44 pm

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  I don’t see any WordPress.com sites under your account here.

  What is the URL of the site with the problem?

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  daniellecf70c99e00c · Member · Jun 3, 2021 at 2:06 am

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  URL of the site: http://www.johnthebaptist.org

  Specific URL of the site with the Gravity form that’s only occasionally working:

  Totus Tuus

  It’s the registration form

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  csabarakasz · Staff · Jun 3, 2021 at 2:37 am

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  Hi there,

  Thank you for providing the site URL.

  I noticed that this site was most likely built with the self-hosted version of the WordPress software, often called as WordPress.ORG. This forum is designed to help WordPress.COM websites.

  To clarify, there are several providers of WordPress sites, but they use a different version of the platform than what we use here. Because of this we are not able to help with your question as it lies outside of our system.

  For more info in the differences visit: http://support.wordpress.com/com-vs-org/

  You can find support for your self-hosted WordPress site here: https://wordpress.org/support/forums/

  You can open a ticket with Gravity Form support here: https://www.gravityforms.com/support/
  You can post your question on the Gravity Community forum here:
  https://community.gravityforms.com/

  I hope that helps!

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  daniellecf70c99e00c · Member · Jun 3, 2021 at 2:45 am

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  Well, thanks for helping to point me in the right directions… I’m no computer or code expert, so trying to fix this feels like attempting to play a part on stage when I’ve been given no script.

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  csabarakasz · Staff · Jun 3, 2021 at 3:12 am

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  I hope you can find help.

  I would probably start with the Gravity community forum. Volunteers can be very helpful and quick :)