Gray screen

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  dancerthea · Member · Oct 10, 2021 at 8:41 am

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  I am asking for a friend, as she’s completely unable to log in to WordPress.com

  When she clicks “Login”, it shows the correct URL, but all she can see is a gray screen with the W logo on it.

  She is using Chrome, it is the latest version. She has a website on WordPress.com. Any ideas?

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  aisajib · Member · Oct 11, 2021 at 4:03 am

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  Hi there!

  Do you know by any chance the address of her WordPress.com site?

  Also, I’d recommend trying the following steps to see if that helps:

  1. Clear the browser cache. Here’s how to clear your browser cache: https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache
  2. Log in from a different browser temporarily to see if that works.

  Regards

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  dancerthea · Member · Oct 11, 2021 at 4:14 am

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  It’s lotusmedance.wordpress.com

  Since posting here, she has managed to log in on another computer so it must be a local issue. However she has already cleared her browser cache several times so I’m a bit stuck what else to recommend.

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  kokkieh · Staff · Oct 11, 2021 at 5:23 am

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  Hi there,

  If it’s not the cache, and based on the symptoms you described, it sounds like something might be blocking JavaScript code from running in the browser. JavaScript can be disabled from a browser’s settings, but can also be blocked by various browser add-ons, especially ad blockers and some anti-malware and privacy add-ons. So ask your friend to try disabling all browser add-ons and see if that helps.

  Another option is something stuck in the computer’s DNS cache. It’s less likely, but if disabling add-ons, or using a different browser on the same computer doesn’t work, flushing the computer’s DNS cache can’t hurt. She’ll have to search Google for the instructions for her specific version of Windows/MacOS for doing this.