Guided Transfer

• 

  elvisfan88 · Member · Jan 15, 2014 at 10:03 pm

  • Copy link
  • Add topic to favorites

  Hmmm….I am looking into having the great staff at WP do my .com to .org conversion, but, when I click on the get a helping hand button, my blog states that the upgrade is not available. Can you help me understand why? Thank you

  The blog I need help with is: (visible only to logged in users)

• 

  timethief · Member · Jan 15, 2014 at 10:06 pm

  • Copy link

  There appears to be a temporary issue with this. I’ll tag this thread for Staff assistance. Please subscribe to the thread so you are notified when they respond and please be patient while waiting.

• 

  timethief · Member · Jan 15, 2014 at 10:08 pm

  • Copy link

  Also note that when the service is available again, you must be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog in question and access the blog’s dashboard and purchase upgrades at > Dashboard > Store > My Upgrades.

• 

  elvisfan88 · Member · Jan 15, 2014 at 11:21 pm

  • Copy link

  I am now able to move the service to the cart. Now I have a question about a statement made…

  “Your order will automatically renew on January 15, 2014.

  Your upgrade subscription will automatically renew every 1 month from the date of your original purchase. We’ll attempt to charge the credit card you used to make your initial upgrade purchase.”

  When I pay the 149.00 for the transfer, will I be billed for this service annually?

• 

  timethief · Member · Jan 15, 2014 at 11:48 pm

  • Copy link

  That’s weird because the Guided Transfer is a one time purchase.

  The Guided Transfer is a one-time fee of $129.00 per blog transferred, and is available for purchase from our Store.
  http://en.support.wordpress.com/guided-transfer/

  I’ll tag this thread for a Staff response. Please subscribe to the thread so you are notified when they respond and please be patient while waiting.

• 

  auxclass · Member · Jan 15, 2014 at 11:58 pm

  • Copy link

  I just looked in my Store and the Guided Transfer is showing $ 149.- – either the documentation is out of date or I am getting some “special offer” –

• 

  elvisfan88 · Member · Jan 15, 2014 at 11:59 pm

  • Copy link

  Yes, it is odd. That and the price is listed in multiple places for 129.00 and for 149.00.

• 

  timethief · Member · Jan 16, 2014 at 12:00 am

  • Copy link

  I noticed that too but didn’t post it above as I assumed Staff would “twig” to it and respond to both issues.

• 

  rachelmcr · Member · Jan 16, 2014 at 3:49 pm

  • Copy link

  Hi elvisfan88,

  Guided transfers are a one-time fee, so you won’t be charged again in the future for that service.

  We’re looking into the pricing listed in the support pages, as that price is pulled from a database. The price you see listed in the store is what you’ll be charged when you purchase the upgrade.

  Please let me know if you have any questions about that. :)