Guided Transfer and VideoPress

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  signaturefl · Member · Oct 31, 2012 at 1:46 pm

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  I’m completely frustrated. We first purchased “Video Press” for our .com wordpress site and it doesn’t work. Then we make the decision to purchase “guided transfer” and haven’t heard two words from anyone. The store states that I will receive 2 weeks of support with this option. My domain hasn’t been transfered, no one has contacted me, and you have alot of our money. We were charged for Video Press twice. When does my two weeks of support start?

  I have loved wordpress since we started it, but this is all just frustrating at this point.

  I can’t even locate a number to get help.

  We need to know what is going on ASAP as this is an interruption to our business.

  Thank you
  Natalie Goldsborough
  813.541.9668
  http://www.signaturefl.wordpress.com
  http://www.signatureflnews.com

  The blog I need help with is: (visible only to logged in users)

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  signaturefl · Member · Oct 31, 2012 at 1:47 pm

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  And there are AD’s all over our stuff. We paid for there not to be AD’s

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  signaturefl · Member · Nov 1, 2012 at 2:20 pm

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  Why isn’t this matter being handled? We paid for a service and we are being ignored.

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  hewsut · Member · Nov 3, 2012 at 2:52 am

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  Howdy,

  I’m going to go ahead and close this thread as I see we’ve also been working with you over here:
  https://en.forums.wordpress.com/topic/guided-transfer-30?replies=20

  Glad to see we’re now successfully in contact with you by email now. Please continue to reply through there.