Guided Transfer contact/scheduling
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Hello,
Earlier this afternoon I purchased the guided transfer service for $129. In the description for that service it says “Once you purchase the upgrade, a Happiness Engineer will work with you to set up a day (during the work week) to perform the transfer” yet I have heard nothing. I’ve followed up with two emails to support asking for someone to contact me as there are specific issues that need to be discussed prior to the transfer occurring. I have gotten no response of any kind yet.Can someone please tell me how long before I will I be contacted by the “transfer helper”?
The blog I need help with is: (visible only to logged in users)
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Hi there,
This is a peer support forum where Volunteers and Staff work cooperatively to deliver WordPress.com support. There is no phone support here and we Volunteers do not provide support by email.Volunteers answer most questions posted into forum threads and Staff monitor. When Volunteers cannot provide the required support we flag threads for Staff attention. I have done that. Please subscribe to the thread.
NOTE: We Volunteers do not know when Staff will get to this thread. Staff work their way through support tickets and forum threads tagged for their attention by dealing with those that have the earliest date and timestamps first, then moving forward to deal with those that have the most recent date and time stamps. Please be patient while waiting for Staff to assist the bloggers who posted before you did.
Guided transfer details http://en.support.wordpress.com/guided-transfer/
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Hi sloancreative, I see that one of our Guided Transfer staff got in touch with you via email. She will be able to answer all of your questions prior to beginning the transfer process. Cheers!
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