guided transfer paid for and no response

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  lightworkersxm · Member · Oct 28, 2013 at 7:01 pm

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  Hello. I am very unhappy with wordpress “service”. I paid for a guided transfer last week and have received no reply. I emailed again last Saturday and nothing. I can hire someone else to do this, but have been wasting my time hoping for a response in the meantime and did not want to touch the site just in case. So, please either respond, do the transfer, tell me you are not able to do it, or give me an excuse. Anything…….. otherwise, I will cancel the charge. Please cc the email to (email visible only to moderators and staff) as well just so I know it is not an email error. Thank you.

  The blog I need help with is: (visible only to logged in users)

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  kraftbj · Staff · Oct 28, 2013 at 7:46 pm

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  Hi,

  I looked into your account and apologize for the miscommunication. We’ve sent to e-mails to the address that was on the account when the upgrade was purchased. I’ll forward it to the new address on the account and the two you’ve listed in this post and this one (that got a little buried in the weekend storm of requests).

  I’ll forward the e-mail in a few moments. Please reply back to that message as it is routed directly to the Guided Transfer team (instead of us generalists that handle the support form).

  Thanks!

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  lightworkersxm · Member · Oct 30, 2013 at 2:44 pm

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  Please could some one Transfer our account please It has been time long enough: Lightworkersxm : Please follwo instructions form Chris Geras or Dave Stewart or respective emails.

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  kraftbj · Staff · Oct 30, 2013 at 3:07 pm

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  Hi,

  The Guided Transfer team responded to the e-mailed instructions that the site is scheduled to be transferred today. Kindly, please do respond with questions to the e-mail as the Guided Transfer team is in the best position to answer questions or concerns in more detail.

  Thanks.

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  lightworkersxm · Member · Oct 30, 2013 at 3:19 pm

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  Ok Ready when you are

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  lightworkersxm · Member · Oct 31, 2013 at 11:42 am

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  Hi
  We never heard back from you yesterday to do the transfer : Please could you put us first on your list today :
  Thanks.

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  kraftbj · Staff · Oct 31, 2013 at 3:17 pm

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  Hi,

  I show that Michael on staff responded yesterday when the process began (~3:30 pm Central) and finished (~4:10 pm Central). Chris responded this morning. I’m letting our Guided Transfer team respond to keep too many cooks out of the kitchen.

  Thanks.