Guided Transfer Purchasing Error

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  sherimackey · Member · May 14, 2013 at 1:27 am

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  purchase upgrade to transfer blog error “This blog already has some of these upgrades. Did you mean to renew your subscriptions?”
  Cannot move forward. Please advise on how to purchase this service.
  Thank you

  The blog I need help with is: (visible only to logged in users)

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  amightywp · Member · May 14, 2013 at 4:49 pm

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  Hi there, @sherimacky,

  Are you sure you are attempting to purchase only the Guided Transfer upgrade, or are you trying to purchase WordPress.com Premium? If the latter, then you cannot purchase it if you already have an upgrade which is contained in that bundle. In this case, you already have the Custom Design upgrade.

  If you were definitely clicking on the Guided Transfer upgrade, let me know and I’ll dig in to it for you!

  Thanks!

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  sherimackey · Member · May 20, 2013 at 1:49 pm

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  Hi Sorry for the delay I was traveling. It was definitely guided transfer. Copy-n-Paste below.
  Thank you

  Product Cost
  Guided Transfer (more info)

  One-time payment
  Remove from Cart
  $129.00
  Total

  You may cancel for a full refund until the transfer has been completed.

  $129.00
  USD

  Apply Coupon

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  amightywp · Member · May 20, 2013 at 6:56 pm

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  Hey there!

  I just took a look, and you currently have a premium theme activated on your blog. Since premium themes can’t be transferred over to external sites, in order to purchase the guided transfer, you’ll need to set your site’s theme to one of our free themes. That way you can get it looking however you’d like and then we will make sure it is looking the same way when it is transferred.

  If, once you are transferred to your WordPress.org site, you would like to have the same premium theme, you can purchase a new license for it, however the configuration for it will be up to you.