Guided Transfer Questions

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  socialeyesnyc · Member · Oct 22, 2013 at 7:20 pm

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  Hi-

  I purchased the Guided Transfer and had it done yesterday-today. I’ve been trying to get some questions answered (and have another list right behind them), but it’s taking 4-5 hours (if at all, as I’m still waiting for help since 11am this morning EST) to get any body to answer the requisite email.

  Any chance that we can speed up the process in terms of getting support to respond so that I can move forward?

  Many thanks for your help.

  The blog I need help with is: (visible only to logged in users)

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  hewsut · Member · Oct 23, 2013 at 12:45 am

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  Hey there,

  I checked our system and I do see your email from this morning ET. It looks like Velda has replied to it in full.

  For quickest support, please do continue to reply to that email thread as it routes directly to Guided Transfer personnel.

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  socialeyesnyc · Member · Oct 23, 2013 at 12:51 am

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  Hey there-

  Yes, Velda did reply about an hour ago. Will it always take close to ten hours to get support for the transfer to the . Org system? I’m having a number if small glitches and responding after 8 pm est isn’t helping me do the work I need to during business hours.

  Any other suggestions as to how I can get more of a timely response?

  Thanks!