Guided Transfer – Refund?

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  cyvillagemarketing · Member · Sep 9, 2013 at 8:02 pm

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  I paid for Guided Transfer, but already have hosting I wish to use. It is NOT on your recommended hosting list. Can I get a refund, or can you work with Register.com?

  The blog I need help with is: (visible only to logged in users)

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  kraftbj · Staff · Sep 10, 2013 at 4:42 pm

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  Howdy,

  Due to the way we migrate sites over, we only perform guided transfers on hosts we have a pre-existing relationship with. Sadly, register.com is not one of them.

  I’ll refund your purchase now; please allow a couple of days for it to be reflected in your account.

  Likewise, I noticed the Premium Bundle on your account. While the VideoPress and space upgrades apsects of the bundle can be used in conjunction with a site on WordPress.org, it may not be a right fit for you either. If you decide to cancel that, please do let me know and I’d happily help with that as well.

  If you have any questions or need anything else, please do let us know.

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  cyvillagemarketing · Member · Sep 10, 2013 at 8:19 pm

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  We actually decided to go with Gatorhost…so we are all good. Please keep our Guided Transfer in progress. Thanks!

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  kraftbj · Staff · Sep 10, 2013 at 8:34 pm

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  Oh no—we’ve already processed your refund and can’t pull it back at this point.

  You can repurchase the bundle here: http://store.wordpress.com/premium-upgrades/guided-transfer/

  My apologies for the confusion!