Guided Transfer Refund

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  savantplus · Member · Aug 6, 2014 at 4:03 pm

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  I am trying to transfer my blog theme from WordPress.com to my domain hosted by Aplusnet, where I have many domains registered for years. I paid US$129 for Guided Transfer thinking that it worked for any transfer and as soon as I started the transfer process I found out that Aplusnet is not one of the only three registrars that Guided Transfer works with. I immediately tried to contact WordPress.com asking for a refund and I only get standard replies from several menus listed under Support. WordPress has not incurred in any expenses since I immediately stopped the transfer process. How come I get these different standard replies saying that WordPress does not refund for Guided Transfer? Is this fair?

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Aug 6, 2014 at 4:05 pm

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  Provided you are logged in under the same username account that registered the blog and purchased the upgrades, you ought to be able to request a refund from your dashboard > Store > My Upgrades

  WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers.
  http://en.support.wordpress.com/upgrades/#refunds
  Note: It takes from 1 – 2 weeks for the refund to be received.

  I’ll tag this thread for a Staff follow-up. Please subscribe to the thread so you are notified when they respond and please be patient while waiting.

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  savantplus · Member · Aug 6, 2014 at 5:05 pm

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  Timethief, thank you very much. Much appreciated.

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  gracejiyoung · Member · Aug 7, 2014 at 12:15 am

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  @savantplus-

  I see that Jen has replied to you, but you created this post after her reply. I’d be happy to take care of this for you.

  Just to confirm you would like to cancel/refund Guided Transfer at this time?

  Thank you!

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  savantplus · Member · Aug 7, 2014 at 5:02 pm

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  Thank you for your reply. Yes Grace, I would like a refund since I could not use the Guided Transfer Service.

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  gracejiyoung · Member · Aug 7, 2014 at 5:20 pm

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  Hi there,

  I have removed the Guided Transfer service from your account, and provided you a full refund. Please note that it may take up to a week for the refund to show up in your bank account.

  Cheers!