Hack of our WordPress account
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Hello everyone,
Our website http://www.alteritythegame.com made with WordPress has been hacked.
We don’t have access to our WordPress account anymore with the ID and the password we usually use.
Without any alert, it seems someone changed the ID and the password.
We asked to change our password, but we didn’t receive any email to change it.
That’s why we think our WordPress account has been hacked.
What could we do to fix this, please?
Thanks in advance.
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Hello, I’m sorry to hear that you are having trouble with your website. However, your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted elsewhere.
Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/
It was also not using our security product https://jetpack.com/upgrade/scan/ so we cannot assist directly with this.
https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/
With that said, carefully follow this guide. When you’re done, you may want to implement some (if not all) of the recommended security measures and start backing up your site.
Your hosting provider’s support team may also be able to assist.
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