hacked

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  potenciaecologia · Member · Mar 7, 2020 at 5:37 pm

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  Please check I don’t know what happened. I am the owner of potenciaecologia.com but the person who made my site kicked me out from the account [REMOVED] and changed everything I am paying for the services transip please kindly check and if there is anything you need please contact me

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  fstat · Staff · Mar 9, 2020 at 7:09 am

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  Hi there,

  Your site is not hosted by us (WordPress.com). It is using the open-source WordPress.org software and it is hosted by transip. Therefore, you need to contact them regarding your issue.

  We’re only able to provide support for WordPress websites that are hosted by us. For help with your site you can also ask over at the WordPress.org forums:

  https://wordpress.org/support/forums/

  If you want to know more about the differences between WordPress.com and the open-source WordPress.org software you can read this article:

  WordPress.com vs. WordPress.org

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  hndw1991 · Member · Mar 11, 2020 at 12:16 pm

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  help, my blog was hacked and changed password or email by the hacker.
  they changed my blog the link is https://infototojitu.wordpress.com/
  my phone still logged in to that blog but cant do anything or edit my blog. please someone help !

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  fstat · Staff · Mar 11, 2020 at 1:16 pm

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  @hndw1991, I don’t see any password change when I view your account’s logs. If you believe that your account was compromised make sure to change its password and enable the two-step authentication.

  Change or Reset Your Password

  Enable Two-Step Authentication

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  hndw1991 · Member · Mar 11, 2020 at 2:01 pm

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  it was hacked long ago and i was already sent an email to support but still this problem not resolved and now i was remembered because i see this thread..
  any help ?
  i have proof i log in from my phone but cant do anything because the password or email was changed long ago like since last edit from Link Alternatif Menu…

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  staff-mckluskey · Staff · Mar 11, 2020 at 2:26 pm

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  @hndw1991, since this is a different issue from the one in the original post, could you start a new topic here?
  https://en.forums.wordpress.com/?new=1

  Remember to mention the address of the site in question. You can also add a “modlook” tag if you’d like to get staff attention.

  That way the people who have been working on this topic won’t get unwanted notifications as we troubleshoot your issue. Thanks!