Hacked

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  margheritaorsot · Member · Apr 28, 2023 at 11:14 pm

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  I’ve been hacked

  WP.com: Yes
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  staff-zinnia · Staff · May 1, 2023 at 1:45 pm

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  Hello –

  Thanks for writing to us. Did you have a security or backup measure in place for your WordPress installation site? I would contact them first. If not, you can try reaching out to the hosting provider and hopefully they include some kind of back up system that will be able to restore your site to a previous date.

  The site does use WordPress, but it’s not using our managed hosting environment at WordPress.com. Here, we use that same software to help folks build sites, but we are also a hosting provider. Specifically, our customers are able to enjoy a next level of security and performance because of how our hosting plans are built.

  This means that we handle all the back end details of the site. Things like back ups, updates, security, spam, seo, ssl, mobile optimization, top notch hosting specs, and sorting out any errors or bugs that pop up along the way. When you run a stand alone WordPress installation, like what y’all have set up, then all of those details fall on to you – so instead of being able to focus on content you spend a ton of time and frustration fixing these sort of issues.

  While I can’t help you directly now, I do want to make sure you know that you’re able to move your site to us for $4 / month on the personal plan. This would give you more security, better hosting performance, access to our dedicated support team, and more. I’m happy to answer any other questions you have about the process.