hacked
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I have been hacked. I tried to reach out to WordPress but no one is responding, I have told the AI who says he is investigating, we are on day 3 and still I do not have access to email or site. We went through all the motions with
AI but nothing came from it. At this point I can only assume the email is being used in a very bad way.The blog I need help with is: (visible only to logged in users)
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I have zero access to my site, and yet other new administrators are on it. I have no access to my email as well.
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You have zero access to your site but were still able to post something on Oct 11th and you are able to see there are other administrators … so you have access to the backend of that site.
My guess: you are logged in to the wrong account. You created ericworldwidepredictions only 2 months ago but your site and custom domain are much older what’s not possible on the wordpress.com platform. So that site must be connected to another account of yours.
As you have a paid plan, simply use the Transaction ID to restore access to the account owning that site – https://wordpress.com/support/account-recovery/#transaction-id
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Hi there!
Sorry about the delay in getting back to you. We have replied to the ticket you raised regarding this.
It is odd that you say you don’t have access to your email, but your follow-up related to our AI response was from the account email.
I am closing this thread. Please reply to the email that we sent so that we can assist you further.
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