Hacked
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Someone hacked my account, how do I get my old domain back
The blog I need help with is: (visible only to logged in users)
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re: hacked accounts and blogs
If anyone is posting anything to your blog or removing anything from it, or changing anything in it, or if your blog has been deleted and you did not delete it, then it’s most likely that you have provided them with the ability to do so, either deliberately by adding them as official users, or by allowing them access to your login information, or by posting content that makes it easy for them to guess what your log-in information is.
For you the question that needs to be answered is: Who, aside from me, has access to my login information?
Go to your email program immediately and change the password to a very difficult one because that’s how many hackers gain access to blogs.
Remove any users you did not authorize https://en.support.wordpress.com/user-roles/#removing-users
Read > http://en.support.wordpress.com/security/
Change your blog password to a very difficult one > http://en.support.wordpress.com/passwords/#change-your-password
You can also reset your password via your Settings tab on the WordPress.com home page:
http://wordpress.com/#!/settings/Use a secure, encrypted connection to connect to your Dashboard. Under Users → Personal Settings, check the box that says “Always use HTTPS when visiting administration pages, and click Save Changes.
Use two step authentication http://en.support.wordpress.com/security/two-step-authentication/
Run a security scan on your computer. See here to run a security scan http://geekflare.com/online-scan-website-security-vulnerabilities/
Never leave your computer logged into your blog and walk away from it. Always log out properly.
P.S. Staff have records of who did what under which username and login information and when they did it. I flagged this thread with modlook for a Staff follow-up. Please subscribe to it so you are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it. Note that there is a backlog and be patient while waiting.
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Hi there,
Are you speaking of the same account you’re using to post here? Why do you think it was hacked? I don’t see any evidence in our account logs that would indicate that, as all actions taken on your account since it was created, including the domain cancellation of two days ago, have been from the same IP address that was used to create your account.
You requested a refund via live chat and in https://en.forums.wordpress.com/topic/refund-2626/ two days ago. As we’ve already refunded the payment you had made for the plan and domain on your site, please go to My Site ->Plans and purchase a new Personal Plan. Let me know once you’ve done that, and I can restore your domain for you.
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