Hacked and locked out of my blog.

annoyedgrocerychick · Member · Feb 25, 2020 at 2:54 pm
Copy link

Add topic to favorites
I had to open another email account and this blog, just to let you know that I have been hacked and cannot access my main blog. I am not receiving emails from wordpress in order to change my password. I am completely locked out.
staartmees · Member · Feb 25, 2020 at 6:57 pm
Copy link
What is the URL of your “hacked” site running on the wordpress.com platform?
annoyedgrocerychick · Member · Feb 25, 2020 at 7:31 pm
Copy link
https://thegrocerywhisperer.wordpress.com/
annoyedgrocerychick · Member · Feb 26, 2020 at 2:17 am
Copy link
Can the staff please help me out with this?
dailypaige69 · Member · Feb 26, 2020 at 4:04 am
Copy link
I have gone ahead and added the ModLook tag for you
kokkieh · Staff · Feb 26, 2020 at 6:58 am
Copy link
Hi there,

I don’t see any evidence on the account owning that site that it has been hacked – neither the email address nor the password has been changed recently. I do see several password reset requests, but the password reset link hasn’t been clicked on any of those emails.

If you’re not receiving the password reset or login link emails, please email passwordhelp[at]wordpress.com from the email address you use for that account, and we should be able to help you regain access there.
annoyedgrocerychick · Member · Feb 26, 2020 at 7:20 am
Copy link
Yes, I am not receiving the password reset or log in emails.

I sent an e-mail to the address you provided, please assist.

Thank you.

GW
staff-zinnia · Staff · Feb 26, 2020 at 3:25 pm
Copy link
Thanks! Someone will be in touch as soon as possible.
grocerywhisperer · Member · Feb 26, 2020 at 5:08 pm
Copy link
Thank you. The problem has been resolved. I am back in.

Yay.

~GW
staff-zinnia · Staff · Feb 27, 2020 at 2:37 pm
Copy link
Thanks for letting us know. I’ll mark this resolved.

No items found.