hacked can’t login to admin

  • Unknown's avatar
    edavisbd62496b2d · Member ·

    Hi,
    Our site was hacked and they changed the admin login and reset the theme. How do I get access to fix? I can see through the FTP that the files are still there and I do have a backup. whats the best course of action?
    thanks!

    Self-declared URL: jaecofs.com
    Jetpack: Unknown
    WP.com: Unknown

  • staff-zinnia · Staff ·

    Hi –

    Looking at jaecofs.com, I can see it’s actually set up on the open source WordPress installation. The domain is registered through GoDaddy and the site is also hosted through GoDaddy – it’s not hosted by our managed solution here at WordPress.com. Unfortunately, this means I can only offer very limited help.

    This page helps explain the different ways to reset a password for admin account on WordPress.org: https://wordpress.org/support/article/resetting-your-password/

    Further help will need to come from GoDaddy or the WordPress.org community forums via https://wordpress.org/support/forums/

    If you’re interested in moving the site over to us at WordPress.com we include built in security, and spam protection. All the nitty gritty details that go in to having a site perform optimally are handled by our team, and that leaves you with the time needed to focus on the content. Let us know if that sounds helpful.

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