Hacked into account?

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  sosfeet · Member · Sep 3, 2014 at 12:12 pm

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  Hi there, it appears that my blog has been hacked into by someone in Hong Kong as I am unable to logout my account. Can you please help me.

  thank you
  K

  The blog I need help with is: (visible only to logged in users)

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  honeysilvas · Member · Sep 3, 2014 at 3:11 pm

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  Hi,

  If you can’t login to your account, can you try the account recovery tips explained here? http://en.support.wordpress.com/account-recovery/

  In the future, make sure you choose a strong password and never share it with anybody to avoid being hacked.
  http://en.support.wordpress.com/selecting-a-strong-password/
  http://en.support.wordpress.com/security/

  Hope that helps!

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  timethief · Member · Sep 3, 2014 at 3:19 pm

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  If any person or any bot is posting anything to your blog or deleting content from it then you have provided them with the ability to do so either deliberately by adding them as official users, or by allowing them access to your login information, or by posting content that makes it easy for them to guess what your log-in information is.

  Who, aside from you, has access to your login information?

  Go to your email program and change the password to a very difficult one because that’s how many hackers gain access to blogs.
  

  1. If you can log-in go here > Users > All Users and delete any user that does not belong there.

  2. Disable post by email > http://en.support.wordpress.com/post-by-email/

  3. Disable post by voice > http://en.support.wordpress.com/post-by-voice/

  4. Change your blog password to a very difficult one > http://en.support.wordpress.com/passwords/#change-your-password

  5. Use a secure, encrypted connection to connect to your Dashboard. Under Users → Personal Settings, check the box that says “Always use HTTPS when visiting administration pages, and click Save Changes.

  6. Set up two step authentication http://en.support.wordpress.com/security/two-step-authentication/

  Then read this please knowing that blogs don’t get hacked when security protocols are followed. > http://en.support.wordpress.com/security/

  P.S. I flagged this for Staff follow-up. Please subscribe to the thread so you are notified when they respond and please be patient while waiting.

  Read also http://en.support.wordpress.com/export/#backups

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  sosfeet · Member · Sep 4, 2014 at 3:54 pm

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  Hi HoneySilvas and TimeThief.

  Thank you so much for your helpful replies. I was just having major difficulties logging out of account, so assumed that account had been hacked. It has since rectified itself and appears to be working fine.

  Thank you once again for your replied.
  Kind regards
  K

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  timethief · Member · Sep 4, 2014 at 4:16 pm

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  Thanks for updating this thread. Tagging for Staff has been removed. Happy blogging!