HACKed or blocked username

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  handychandra91 · Member · Dec 8, 2019 at 5:22 pm

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  Dear WordPress, help me to do for username and password i cant log in, somebody hackecd my wordpress account.

  My website: http://www.hanchandra.com
  username : han_chandra email: (email visible only to moderators and staff)

  didnt found

  can you help me to fix it?

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  fstat · Staff · Dec 9, 2019 at 9:00 am

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  Hi there,

  Your site is not hosted by us (WordPress.com). It is using the open-source WordPress.org software and it is hosted by Masterweb. Therefore, you need to contact them regarding your login issue.

  You can also try resetting the password by following these instructions:

  https://codex.wordpress.org/Resetting_Your_Password

  We’re only able to provide support for WordPress websites that are hosted by us. For help with your site you need to ask over at the WordPress.org forums:

  https://wordpress.org/support/forums/

  If you want to know more about the differences between WordPress.com and the open-source WordPress.org software you can read this article:

  WordPress.com vs. WordPress.org