Hacked our mistaken account

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  velascogarcia · Member · May 12, 2020 at 11:08 am

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  Please, somebody used my email (hacking or just mistake) and I need to fix my username that is not allowed here. Could you fix it change to my correct username? Else, I need to delete and wait more than 30 days for access. Thanks.

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  adarshhalan · Member · May 12, 2020 at 2:32 pm

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  Hi,

  You can change both your WordPress.com account username (the name you use to login) and your display name (the name that is seen on your posts and comments).

  Please see this guide:

  https://wordpress.com/support/change-your-username/

  I’ve marked this thread for Staff assistance as they can see the full record of activity on your site and which username did what.

  If you suspect that someone else has access to your WPcom account, you should immediately change your WPcom account password and your email account password as well. Here’s how you can change your WPcom account password: https://wordpress.com/support/passwords/

  It’s important that you choose a strong password and that you do not use that password on more than one site. Each site you log in to should have its own unique password. https://wordpress.com/support/security/#strong-password

  Enabling 2-factor authentication on both your WordPressdotcom account and your email account can also help to keep them secure. Here’s more on that: https://wordpress.com/support/security/two-step-authentication/

  Here are more tips to keep your account/website secure: https://wordpress.com/support/security/

  Let us know if you have any other questions about this.

  Hope this helps

  Thanks

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  staff-doublebassd · Staff · May 12, 2020 at 3:01 pm

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  Hi there,

  I checked your account, and after some time of non-use, it looks like someone recovered the account, reset the password, changed a website address, renamed the user. Was none of that done by you? If it wasn’t I will like for you to reach out to our accounts team so they can look further into all of this for you.

  Recover Your Account

  You can also reach them via passwordhelp@wordpress.com

  Please let me know if you have any questions.

  Thanks!