hacked website

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  pglaprade · Member · Jun 13, 2018 at 2:27 pm

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  It appears my website is no longer linked with my wordpress account. How can i get my website back in my hands?

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  kosiew · Member · Jun 14, 2018 at 6:39 am

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  hi,

  Can you tell us your site url ?

  Here is the support document on how to make the best use of this forum:
  https://en.forums.wordpress.com/topic/best-practices-community-standards/

  For account recovery, please fill out the account recovery form (https://en.wordpress.com/wp-login.php?action=recovery) and the staff will get in touch with you as soon as possible.

  Here is the support page for more information on recovering your account:

  Recover Your Account

  Here’s additional information to retrieve the transaction ID if you don’t have the email receipt:
  https://en.support.wordpress.com/transaction-id/#if-you-dont-have-access-to-the-receipt

  Note also @kokkieh’s reply:

  If you’re unable to provide any of the other information required by the account recovery form, that unfortunately means we won’t be able to help you regain access to the account. We have very strict processes in place to prevent unauthorised access to WordPress.com sites and accounts, and we do not make any exceptions in this regard.

  https://en.forums.wordpress.com/topic/unable-to-log-into-my-account/

  Let us know if you have more questions.

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  gemmacevans · Member · Jun 14, 2018 at 8:15 am

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  Hi pglaprade,

  Please send a link to the site you are referring to and I can look into why it isn’t connected to the account you are contacting us from.

  Thanks!