Hai i already purchase entrepuer plan

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  saraannawork · Member · May 22, 2024 at 3:08 am

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  Hi , i ve purchase entreprenuer plan with yearly payment. But why suddently my plan missing

  first my domain should be https://saraanna7.wpcomstaging.com/ but when i clicked it goes to

  saraannacom.wordpress.com , its a free plan.

  can you help restore back my purchase?

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  aisajib · Member · May 22, 2024 at 3:16 am

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  Hi there!

  It looks like you’re logged into a different WordPress.com account than the one where you purchased the WordPress.com Entrepreneur plan. Please log out of your @saraannawork account by going to https://wordpress.com/me and clicking the logout button at the left sidebar.

  Then, log into the correct WordPress.com account you used when purchasing the Entrepreneur plan. If you’re unable to log into the correct account, we can help! Please submit the account recovery form with the transaction ID for your payment to WordPress.com, and we’ll help you via email to log into the correct WordPress.com account to manage your site.

  Feel free to let us know if you have more questions.