Hair Order

• 

  jazzmatizedhair · Member · Aug 8, 2021 at 3:31 pm

  • Copy link
  • Add topic to favorites

  Hello, a customer placed an order but the payment is still saying on hold after about a month. Why is that? Can you help please?

  Site: https://jazzmatized.co.
  WP.com: Unknown
  Jetpack: Yes
  Correct account: Yes

• 

  staff-mckluskey · Staff · Aug 9, 2021 at 12:25 pm

  • Copy link

  Hi there!

  Are you using WooCommerce on your site? If so, and if you have a paid WooCommerce extension, you can open a ticket while logged into your account at:

  https://woocommerce.com/my-account/create-a-ticket/.

  If you’re using the free version of WooCommerce software, you’ll want to post to the support forums here:

  https://wordpress.org/support/plugin/woocommerce.

  These forums are for WordPress.com-hosted websites. If you want to know the difference between the two, you can find more information in this document:

  https://en.support.wordpress.com/com-vs-org/.