Happiness engineer

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  irfarious · Member · May 13, 2012 at 4:23 am

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  It’s been 24 hours since i’ve purchased the guided transfer update. I’ve not yet been contacted by a happiness engineer. :(

  The blog I need help with is: (visible only to logged in users)

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  jackiedana · Member · May 13, 2012 at 6:11 am

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  Hello there,

  Thanks for letting us know. Many of our Happiness Engineers work Monday-Friday so there may be a bit of a delay if you just made the request in the past day.

  Please bear with us and someone should be in touch with you soon! :)

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  chocomon · Member · May 13, 2012 at 7:33 pm

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  I have a similar issue, I have purchased a guided transfer on 10th May (thursday) and have yet to be contacted by a happiness engineer. I wrote in to the support centre on the 12th and have yet to receive a reply on the issue…

  On average how long does it take for a Happiness Engineer to contact us and do they do so via email?

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  thistimethisspace · Member · May 13, 2012 at 8:43 pm

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  @chocomon
  I’m sorry but we Volunteers do not have answers to your questions. As there are very few Happiness Engineers providing support for 31 million blogs I do expect there may be a wait involved. Guided Transfer > Frequently Asked Questions

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  hewsut · Member · May 15, 2012 at 12:47 pm

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  Hi @chocomon,

  We’ve actually emailed you a couple times attempting to get in contact with you, but we haven’t heard back. Have you checked your spam folder? Perhaps our emails are getting caught there accidentally.

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  chocomon · Member · May 16, 2012 at 4:52 am

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  Thank you for your reply! I checked my spam folder as well but to no avail, however I managed to get a reply after writing into the support centre. Thank you so much!